1. Telephone Etiquete:
2. Store Appearance:
3. Associate Greeting:
4. Customer Service:
5. Overall:
Baby Product Experts stores are dedicated to providing value, selection and expert assistance. The Baby Product Experts certification seal is your guarantee that these stores have been evaluated by an independent source and meet strict standards of excellence.
For a store to be Baby Product Experts Certified, it must be “mystery shopped” and evaluated by an independent Retail Evaluation Service Representative familiar with the juvenile industry. Stores are graded in the categories you see below. Only stores receiving a “good” (3-star) to “outstanding” (5-star) rating can be certified as a Baby Product Experts store.